Frequently Asked Questions
Do I need an appointment?
We are by appointment only for bridal, especially on Saturdays.
Starting December 1, 2020, we do not require bridesmaid appointments on Saturdays. They are on a first come, first served basis. The latest bridesmaid groups can begin is 3:00pm on Saturdays. During the week, please call in to schedule a time for your group to shop.
Tux's also require an appointment for all bookings and group measurements, but we do not require appointments for mother's gowns or flower girl dresses.
How long should I expect an appointment to last?
Our Bridal appointments are scheduled for 90 minutes.
Bridesmaid appointments last 60 minutes.
See our ”
About Us” page for hours and location.
How do I make an appointment?
You have a few options to schedule your appointment:
- Call Bridal Gallery at
- Go to our
Contact Us page and submit the appointment request form.
- Personal Message us on our
How many guests can I bring to my appointment?
We have limited seating and request that you only bring those who are critical in assisting with the decision making process. We have four chairs reserved for your appointment.
If you are bringing children to your appointment, they must remain with an adult at all times. They are not permitted to stand on pedestals, try on tiaras, veils, shoes, etc.
Am I allowed to take pictures?
You are more than welcome to take pictures during your appointment. In fact, we encourage it!
However, there are a few Trunk Shows throughout the year where Bridal Gallery has the honor of previewing new collections from our designers. No pictures are allowed at these Trunk Shows due to copyright protections.
How do you determine what size I will order?
A consultant will take your measurements and compare them to the designer size chart for your gown (each designer’s size chart varies). If your measurements fall between sizes, it is generally recommended to order up. This is because gowns can be taken in but may not have extra fabric to be let out. Ultimately, you have final say on which size is ordered. Please remember
all sales are final.
Note that gowns are cut to the size you ordered, not your exact measurements. You should expect alterations, which are an additional charge, to make your gown fit properly.
What form of payment do you accept?
We accept cash, check, and all major credit cards: Visa, MasterCard, Discover and American Express.
Do you accept returns?
All sales are final. There are no exchanges or returns offered. The final sales policy is consistent with the bridal industry standard.
How can I have the best experience Bridal Gallery has to offer?
Schedule your appointment for a weekday. They are more relaxed than a busy Saturday.
Be prepared to find "the one." Bring the people you need to help make your decision and be confident in yourself.
Know your budget and research what styles you may like. All of our dresses are listed on our website, browse through our selection before your appointment.
What is the price range of the gowns you sell?
Wedding gowns range from $800 up to $3400. Bridesmaid’s dresses range from $140 up to $340. We also have a clearance section of bridal gowns that start at $400. All sale items must be paid in full at time of purchase.
Use the filters while browsing our selection online to ensure you are searching through dresses in your budget.
Where does the designer ship my gown when it is ready?
All gowns are shipped to Bridal Gallery and inspected upon arrival. Once they are cleared for pick-up, you will receive a call informing you that your gown has arrived! Any remaining gown balance is due at this time.
Bridal Gallery can also ship your items to you for an extra charge. All packages are shipped ground UPS unless you request and pay for a two day or overnight shipping.
How long do I have to pick up my dress after it arrives at the store?
You are required to pick up your gown within six weeks of its arrival. We do offer a storage option for an additional fee if you wish to store your gown here longer than six weeks. Again, the balance must be paid in full when your dress arrives in store.
We encourage you schedule a “Try On” appointment once your gown arrives. This appointment is not a requirement, however, we strongly recommend that you try your gown on before leaving the store with it.
When should I order my bridesmaid dresses?
We recommend ordering your bridesmaid dresses 3-5 months before your wedding. Rush options are available from most designers for an extra charge.
What if my bridesmaids live elsewhere?
We will work with your bridal party no matter where they live! If possible we like to have everyone come to get measured by our staff, but we understand that doesn't work for everybody.
If this is the case measurements should be taken by professional seamstress or bridal consultant at another store and called in to us. We will then go over recommended sizing, but the final decision is always up to the customer.
What if I order the wrong size or change my mind?
It is the policy of the bridal industry that there are no exchanges and all sales are final. Bridesmaid gowns are cut just for your order. The dresses are not kept in stock. When Bridal Gallery places your order for your bridesmaid gowns, the dresses are cut from the same dye lot of fabric and in the sizes you requested.